Frequently Asked Questions
Please check here before contacting us for support.
So that we can get back to you...
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If you are unable to use the form, or need to send an attachment (such as a crash report), please e-mail to:
Technical Support and General Contact Form
Please see our FAQ pages before writing.
Please fill out the form below and include your order number or license key if you feel they are needed, e.g. if you ordered but did not receive a key, having your order number is very useful.
We will make every effort to answer e-mail within 2-3 days... but usually much sooner!
CLOUD SERVERS UPDATED
To continue receiving cloud images for EarthDesk for Macintosh, you must be using either v4.8.1 (OS X 10.4) or v5.2 (OS X 10.5 & 10.6).
You may download free updates here.
You may purchase an upgrade to EarthDesk 5 here.
