Contact Us
If you need help, we'd love to hear from you.
Please read the support page for your product before writing to us.
If you are unable to use this form, or need to send an attachment, please e-mail to:

The data format of Earthquakes, Tropical Storms and the ISS tracking has changed. If you are running EarthDesk 7, you must install the free update to the latest version. Older versions are unable to update or display these data feeds.

Macintosh: To update, look in the EarthDesk System Preferences Pane. Under the Settings Tab, click the "Check for Update" button. This will prompt you to download and install version 7.2.1. Note that if you purchased EarthDesk via the Mac App Store, you should update through the App Store application.

Windows: Please download the update to version 7.1 from our download page.

Our lowest-resolution clouds have been discontinued and replaced with 4x higher resolution. To see these, please stop and restart EarthDesk. Please also make sure you have the most current update at your version level. For Mac, this means versions 5.9.1, 6.6 or 7.2.1 and for Windows, this means versions or 7.1.

Enter the six characters shown below.