Frequently Asked Questions
Please check here before contacting us for support.
Cloud Server Status
The cloud servers are functioning normally.
Need some assistance?
Please review the information on this page as well as in the help section of the software before contacting us.
We make every effort to provide a response to support e-mail within two business days. In 90% of cases, your questions can be answered below.
Still have questions?
After reviewing the FAQs for your product (in the right-hand column of this page), if you still have questions, please contact us.
Lost or missing license keys?
If you did not receive your license key, the message containing your license key was likely blocked by a mail filter at your ISP or placed in your spam folder.
If you originaly purchased from our SWREG store, you can find your license key here.
If you originally purchased from our Kagi store, you can find your license key here.
Note that if you purchased an upgrade, these links may only return your original license key, so please e-mail us for the current one.
License key not working?
Make sure your key is for the product you are using and that you have the most recent version. It is important to enter the key EXACTLY as it appears in the e-mail, with no extra spaces before or after it. To avoid typos, copy/paste the key directly from the registration notice.
