Frequently Asked Questions
Please check here before contacting us for support.
Product Update History
Please make sure you have the latest version.
Still have questions?
After reviewing the FAQs for your product, if you still have questions, please contact us.
Need some assistance?
Please review the information on this page as well as in the help section of the software before contacting us.
We make every effort to provide a response to support e-mail within two business days. In 90% of cases, your questions can be answered below.
Lost or missing license keys?
If you did not receive your license key, the message containing your license key was likely blocked by a mail filter at your ISP or placed in your spam folder.
If you originaly purchased from our SWREG store, you can find your license key here.
If you originaly purchased from our PayPal store, please contact us to retrieve your key.
If you originally purchased from our Kagi store, you can find your license key here.
Note that if you purchased an upgrade, these links may only return your original license key, so please e-mail us for the current one.
License key not working?
Make sure your key is for the product you are using and that you have the correct version.
The first digit (number) in your license key, indicates the version of the software it is intended to work with. It will not work in any other version.
If you have an older OS and need to use an older version of the software, please contact us so that we can issue you a proper key.
It is important to enter the key EXACTLY as it appears in the e-mail, with no extra spaces before or after it. To avoid typos, copy/paste the key directly from the registration notice.
CLOUD SERVERS UPDATED
In order to continue receiving cloud images for EarthDesk for Macintosh, you must be using either v4.8.1 (OS X 10.4) or v5.2 (OS X 10.5 & 10.6).
You may download free updates here.
You may purchase an upgrade to EarthDesk 5 here.
Upgrades and Updates
All users will be notified of major upgrades to the products they have purchased (unless requested otherwise).
Minor releases are free to licensed users and can be downloaded from online sources, or may be sent by post for a small fee.
Major upgrades can be purchased and downloaded online for a reduced fee or may be sent by post for an additional fee.
I have an idea for a new feature.
Some of our favorite features are the direct result of suggestions from our users. If you have an idea for making our products more useful to you, please contact us.
Really great ideas may earn you a free upgrade.
Note that all submissions become the property of Xeric Design, Ltd.
I think I may have discovered a bug.
Drat... we hate bugs. Please let us know as many details as possible and we will make every effort to resolve the issue. Bugs that are reproducible are the easiest to fix, so the more information you can provide, the better.
