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Please review the information on this page as well as in the
help section of the software before contacting us.
We make every effort to provide a response to support e-mail within two business days.
In 90% of cases, your questions can be answered below.
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Still have questions?
Contact Us
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I've lost my license key (or never received it). Can you resend it?
Most likely, the message containing your license key was blocked by a mail filter at your ISP.
If you originaly purchased from our SWREG store, you can look up your license key here.
If you originally purchased from our Kagi store, you can look up your license key here.
Note that if you purchased an upgrade, these links will only return your original license key, so please e-mail us for the current one.
My license key isn't working.
Make sure your key is for the product you are using
and that you have the most recent version. It is important to enter the key EXACTLY as it appears
in the e-mail, with no extra spaces before or after it.
To avoid typos, copy/paste the key directly from the registration notice.
There is a problem with the clouds.
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EarthDesk is a registered trademark, Time Palette & MacQibla are trademarks licensed to Xeric Design, Ltd. |
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Copyright 2005-2008, Xeric Design, Ltd. All rights reserved worldwide. |
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All other products and company names mentioned may be trademarks of their respective owners. |
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Xeric Design, Ltd.
865 Tahoe Blvd.
Suite 214
Incline Village, NV 89451
USA
View our privacy policy.
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