Frequently Asked Questions
Please check here before contacting us for support.
Product Update History
Please make sure you have the latest version.
Still have questions?
After reviewing the FAQs for your product, if you still have questions, please contact us.
Need some assistance?
Please review this page as well as the help section of the software before contacting us.
We make every effort to provide a response to support e-mail within two business days. In 90% of cases, your questions can be answered below.
Lost or missing license keys?
If you did not receive your license key, the message containing your license key was likely blocked by a mail filter at your ISP or placed in your spam folder.
If you originally purchased from our SWREG store, you can find your license key here.
If you originally purchased from our PayPal store, please contact us to retrieve your key.
If you originally purchased from our Kagi store, you can find your license key here.
Note that if you purchased an upgrade, these links may only return your original license key, so please e-mail us for the current one.
License key not working?
Make sure your key is for the product you are using and that you have the correct version.
The first digit (number) in your license key indicates the version of the software it is intended to work with. It will not work in any other version.
If you have an older OS and need to use an older version of the software, please contact us so that we can issue you a proper key.
To avoid typos, copy/paste the key directly from the e-mail, with no extra spaces before or after.
CLOUD SERVERS UPDATED
EarthDesk's cloud images are low-resolution by default. To purchase high-resolution cloud images for the Macintosh version, you must be using v5.8 or greater. EarthDesk versions prior to v4.8.1 will not display any clouds.
You may download free updates here.
You may purchase an upgrade to EarthDesk 5 here.
Upgrades and Updates
Users will be notified of upgrades to the products they have purchased unless requested otherwise.
Major upgrades, for example from v4 to v5, can be downloaded online and purchased for a discount.
Minor updates, for example from v5.1 to v5.2, are free to licensed users of that version. Updates can be downloaded from online sources.
I have an idea for a new feature.
Some of our favorite features are the direct result of suggestions from our users. If you have an idea for making our products more useful to you, please contact us.
Really great ideas may earn you a free upgrade.
Note that all submissions become the property of Xeric Design, Ltd.
I think I may have discovered a bug.
Drat... we hate bugs. Please let us know as many details as possible and we will make every effort to resolve the issue. Bugs that are reproducible are the easiest to fix, so the more information you can provide, the better.
