Frequently Asked Questions

Please check here before contacting us for support.

Product Update History

Please make sure you have the latest version.

Still have questions?

After reviewing the FAQs for your product, if you still have questions, please contact us.

EarthDesk for Macintosh Version History

5.4.1 - 20 JUL 2010

  • Fixed a bug that could cause EarthDesk to start when logging in, even if the option for this was not selected.
  • Miscellaneous internal changes.
  • 5.4 - 21 JUN 2010

  • EarthDesk can now span a single map image across all attached screens.
  • Better support for live add/remove of screens.
  • Minor performance and stability enhancements.
  • 5.3 - 15 MAR 2010

  • Fixed a situation that could cause a hang when exiting from the screen saver on 10.6.
  • Minor updates to the city database and help system.
  • 5.2 - 20 JAN 2010

  • Added a new Shaded Relief map. EarthDesk now supports four different map styles.
  • Improved the cloud updating mechanism.
  • 5.1.1 - 18 NOV 2009

  • Fixed a bug that displayed a corrupt cloud image, instead of re-downloading a fresh copy of the image.
  • 5.1 - 27 OCT 2009

  • Added a contrast control for the cloud layer.
  • EarthDesk now handles wifi spots that require a user-login before full internet access is gained.
  • 5.0.2 - 1 AUG 2009

  • Fixed a bug that could cause Earthdesk to display a partially downloaded cloud image.
  • EarthDesk now works properly even if a custom desktop picture has never been set.
  • The logging of console messages is now user-settable.
  • 5.0.1 - 5 JUL 2009

  • Fixed a permissions bug that caused the list in the Locations Tab to be blank when installed for "all users".
  • Fixed a bug that prevented clouds from working or crashed on systems with non-English date formats.
  • Fixed a bug in the "borderless window" option that caused a rare crash especially when waking from sleep.
  • 5.0 - 29 JUN 2009

  • Faster performance and lower processor usage.
  • Snow and vegetation change month-to-month.
  • Higher resolution cloud data on large displays.
  • Supports machines with dual GPUs.
  • Adjustable brightness.
  • Adjustable background color.
  • Updated political map.
  • Political map shows city lights and moonlight.
  • Centering menus are sorted alphabetically.
  • Globe can be re-positioned on the screen.
  • Simplified menu on single-display machines.
  • Checks for updates automatically.
  • Supports monitor attach/detach while running.
  • All desktop settings are now restored upon quit.
  • Existing desktop image aspect ratio is preserved.
  • Cloud capture and download times shown.
  • Easier install process for upgrades.
  • Softer evaluation watermark during trial period.
  • Rewritten from the ground up.
  • Rendering engine is now 100% Cocoa.
  • 64 bit application and ready for Snow Leopard.
  • No dependence on Carbon or QuickDraw.
  • 4.8 - 7 MAY 2009

  • Increased the Living Earth map resolution by 25%.
  • Several miscellaneous internal improvements.
  • 4.7 - 16 MAR 2009

  • Desktop images are now saved as jpeg files.
  • Preparation of the cache can now be turned off, resulting in faster startup times.
  • Several miscellaneous internal improvements.
  • 4.6 - 23 JAN 2009

  • Increased the natural map resolution by 25%.
  • Several miscellaneous internal improvements.
  • 4.5 - 20 OCT 2008

  • Prevents a crash or loss of cloud data when using a network that requires some form of webpage login.
  • 4.4.1 - 15 SEP 2008

  • Fixes a rare bug in 4.4 that could cause licensed copies to display an unlicensed message.
  • 4.4 - 2 SEP 2008

  • Detects and ignores most types of missing or partial data in cloud images.
  • 4.3 - 14 JUL 2008

  • Clouds now properly update when waking from sleep.
  • Major update to cloud server system - all users should update to v4.3 (or 3.6 for v3 users).